Legal Framework
LEGAL
Section 01
Privacy Policy
Effective Date: January 1, 2026
1. Data Controller
The data controller responsible for the processing of personal data collected through this website is pixelreachco, located at Gran Vía 48, Madrid, Centro, España. For any privacy-related inquiries, you may contact us at [email protected].
2. Data We Collect
We may collect and process the following categories of personal data:
- Contact Information: Name, email address, and phone number submitted through our contact forms.
- Communication Data: Any content you provide in messages, inquiries, or correspondence directed to pixelreachco.
- Technical Data: IP address, browser type, operating system, and access timestamps collected automatically through server logs.
- Cookie Data: Essential cookies necessary for the functioning of the website, as described in our Cookies Policy.
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR):
- Consent (Article 6(1)(a)): When you voluntarily submit information through our contact forms, you consent to the processing of that data for the purpose of responding to your inquiry.
- Contractual Necessity (Article 6(1)(b)): When processing is necessary for the performance of a contract or pre-contractual measures taken at your request.
- Legitimate Interest (Article 6(1)(f)): For technical data collection necessary to maintain website security, prevent fraud, and ensure optimal performance.
4. Purpose of Data Processing
Your personal data is collected and processed for the following purposes:
- Responding to your inquiries and providing requested information about our copywriting services.
- Managing business relationships and delivering contracted services.
- Complying with legal obligations under applicable Spanish and EU legislation.
- Maintaining the security and integrity of our website and IT infrastructure.
5. Data Retention
Personal data submitted through contact forms will be retained for a maximum period of 24 months from the date of the last communication. Technical data collected through server logs is retained for a period of 12 months. After these periods, data is securely deleted or anonymized.
6. Data Sharing and Transfers
pixelreachco does not sell, rent, or trade personal data to third parties. Your data may be shared with:
- Hosting providers and IT service providers who process data on our behalf under data processing agreements compliant with GDPR Article 28.
- Public authorities when required by law or binding regulatory requests.
We do not transfer personal data outside the European Economic Area (EEA) without appropriate safeguards as required by Chapter V of the GDPR.
7. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights:
- Right of Access (Article 15): You may request a copy of all personal data we hold about you.
- Right to Rectification (Article 16): You may request correction of inaccurate or incomplete personal data.
- Right to Erasure (Article 17): You may request deletion of your personal data where there is no compelling legal ground for continued processing.
- Right to Restriction (Article 18): You may request restriction of processing in certain circumstances.
- Right to Data Portability (Article 20): You may receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object (Article 21): You may object to processing based on legitimate interests at any time.
To exercise any of these rights, contact pixelreachco at [email protected] or write to Gran Vía 48, Madrid, Centro, España. We will respond to all requests within 30 days.
8. Data Security
pixelreachco implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
9. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.
10. Changes to This Policy
pixelreachco reserves the right to update this Privacy Policy at any material time. Changes will be published on this page with an updated effective date. Continued use of the website following changes constitutes acceptance of the revised policy.
Section 03
Refund Policy
Effective Date: January 1, 2026
1. Scope
This Refund Policy applies to all copywriting services provided by pixelreachco, located at Gran Vía 48, Madrid, Centro, España. By engaging our services, you acknowledge and agree to the terms outlined in this policy.
2. Project Milestones and Payment Structure
pixelreachco operates on a milestone-based payment structure. Projects are divided into defined phases, each with associated payment obligations:
- Initial Deposit: A non-refundable deposit of 40% of the total project fee is required before work commences. This deposit covers research, strategy development, and resource allocation.
- Milestone Payments: Subsequent payments are due upon completion and client approval of each defined project milestone.
- Final Payment: The remaining balance is due upon delivery of the final deliverables, prior to transfer of ownership of all completed work.
3. Refund Conditions
Refunds may be issued under the following circumstances:
- Work Not Commenced: If pixelreachco has not yet begun work on your project and you wish to cancel, you are entitled to a full refund of any payments made beyond the initial deposit.
- Failure to Deliver: If pixelreachco fails to deliver the agreed-upon deliverables within the contracted timeframe without valid justification, you may request a partial or full refund of payments made for the undelivered milestone.
- Mutual Agreement: Both parties may agree to terminate the engagement and settle refunds through mutual written consent.
4. Non-Refundable Items
The following are not eligible for refund:
- The initial 40% deposit, which covers sunk costs in research, strategy, and resource allocation.
- Work that has been completed and approved by the client at any milestone.
- Services rendered in full where the client's dissatisfaction is based on subjective preference rather than deviation from the agreed scope.
5. Revision Policy
Each project includes a defined number of revision rounds as specified in the initial project proposal. Additional revisions beyond the agreed scope will be billed separately. Revisions must be requested within 14 days of deliverable receipt.
6. How to Request a Refund
To request a refund, contact pixelreachco at [email protected] with your project details and reason for the refund request. All refund requests will be reviewed within 14 business days.
7. Governing Law
This Refund Policy is governed by the laws of Spain and the European Union. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Madrid, España.
Section 04
Terms of Service
Effective Date: January 1, 2026
1. Acceptance of Terms
By accessing or using the services provided by pixelreachco (Gran Vía 48, Madrid, Centro, España), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
2. Services Description
pixelreachco provides professional copywriting services including but not limited to: landing page copy, email sequence architecture, sales page funnels, brand voice development, product descriptions, SEO content strategy, ad copy and headlines, website copyoverhaul, and case study writing. Specific service deliverables, timelines, and pricing are defined in individual project proposals.
3. Project Scope and Changes
All projects are executed based on the agreed scope defined in the initial project proposal. Any changes to the scope requested by the client after project commencement will be assessed and quoted separately. pixelreachco reserves the right to adjust timelines and fees for scope changes.
4. Client Obligations
The client agrees to:
- Provide accurate and complete information necessary for the execution of the project.
- Respond to information requests and feedback requests within a reasonable timeframe (minimum 5 business days).
- Make payments according to the agreed payment schedule.
- Review and approve deliverables within 7 business days of delivery.
5. Intellectual Property
Upon receipt of full payment, all intellectual property rights for the completed deliverables are transferred to the client. pixelreachco retains the right to display completed work in its portfolio and marketing materials unless the client objects in writing. pixelreachco retains ownership of all pre-existing materials, frameworks, and methodologies used in the creation of deliverables.
6. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This obligation survives the termination of the business relationship for a period of 24 months.
7. Limitation of Liability
pixelreachco's total liability for any claims arising from or related to the services provided shall not exceed the total fees paid by the client for the specific project giving rise to the claim. pixelreachco shall not be liable for any indirect, incidental, or consequential damages.
8. Termination
Either party may terminate the engagement with 14 days' written notice. In the event of termination:
- The client shall pay for all work completed up to the date of termination.
- The initial deposit remains non-refundable as outlined in the Refund Policy.
- pixelreachco shall deliver all completed work product to the client upon receipt of payment for completed milestones.
9. Force Majeure
pixelreachco shall not be liable for delays or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, government restrictions, or infrastructure failures.
10. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, España.
11. Changes to Terms
pixelreachco reserves the right to modify these Terms of Service at any material time. Changes will be published on this page with an updated effective date. Continued use of our services following changes constitutes acceptance of the revised terms.
12. Contact
For questions regarding these Terms of Service, contact pixelreachco at [email protected] or write to Gran Vía 48, Madrid, Centro, España.